When making a reservation…

please remember that a verbal or written reservation constitutes a legal contract

Cancellation...

in the unfortunate event of less than 48 hours cancellation of your booking we will make every effort to re-let the accommodation. However, we reserve the right to charge the full cost of the booking if the room is not subsequently re-let. We strongly advise you, therefore, to insure against cancellation.

Reservations….

a deposit or a credit card number is usually required for all bookings. Deposits will be deducted from your final account.

Absences...

we are unable to make any allowances if you unfortunately find yourself temporarily absent during your stay, miss meals or have to depart earlier than confirmed.

Settling your account….

is by credit or debit card, cash or cheque ( supported by a bankers card) and made payable to The Grosvenor House. We accept most cards with the exception of American Express.

Walkers….

can use our drying facilities if necessary, but please take care when entering the guest house if your boots are wet and muddy!

Damage...

if you damage anything belonging to the hotel, we will send you the bill for cleaning, repair or loss!

Smoking…

is outlawed throughout the guest house. Please don't or else we will charge you for professional cleaning

Arrival and Departures...

can you please vacate your room by 10.30 on the day of your departure. Let us know if you are arriving before 3.00 otherwise it is preferable to arrive between 5.00 and 7.00. If you are arriving after that, please let us know or we may re-let the room!

Loss or damage ...

we cannot accept responsibility for loss of or damage to guests' property whilst in the guest house, unless it has been handed in for safe keeping.